FREQUENTLY ASKED QUESTIONS
Frequently asked questions:
PLEASE NOTE THAT WE ARE NOT ACCREDITED VALUERS AND WE DO NOT GIVE VALUATIONS FOR YOUR OWN ITEMS. FOR THIS SERVICE YOU WOULD HAVE TO TAKE THEM TO YOUR LOCAL AUCTION HOUSE.
WE ALSO DO NOT SUPPLY DETAILS OF THE PRICES THAT WE HAVE SOLD OUR OWNS ITEMS FOR. WITH REGRET ALL REQUESTS FOR OUR SALE PRICES WILL NOT BE ANSWERED.
Do you post items internationally?
No. We sadly no longer ship outside of the UK. We post nationally to most UK addresses.
What happens if my item is lost or damaged in the post?
Iconic Edinburgh make sure that we pack up your parcels properly and with care and use sturdy boxes and plenty of bubble wrap to keep safe in transit.
We hardly ever have any problems with items getting broken in transit - but we take full responsibility for any damages in the post.
We always use signed and tracked for post. The Royal Mail sets down guidelines on determining when an item is deemed lost in the post.
We only want happy customers - so will work with you to resolve any issues to your satisfaction. if you have reported any issues using our contact us form and you have not received a response, then please try contacting us again directly through our shop email: which is iconicedinburgh@btinternet.com
Do you offer discounts on your prices?
All our items are priced at fair market values and many of our items are often rarer pieces and quite difficult to source.
Sadly, we DO NOT OFFER DISCOUNTS on our stated prices, sorry about this - our best price is the one stated on our listing.
Thank you for your consideration on this delicate matter.
What Shipping Companies do you use in the UK?
For parcels under 2 kg in weight, we regularly use the Royal Mail recorded for service.
For heavier parcels over 2 kg, we use Parcelforce24 (always tracked and signed for) and try to find the best shipping deal for you to keep your shipping costs down.
The Royal Mail / Parcelforce postal service is perhaps a little more expensive than other courier companies - but offer you the opportunity for a pick up from a Royal Mail depot if an attempted delivery has been made and you have not been in. We often under-quote shipping costs for Parcelforce and top up for you any required postal tariffs.
What do I need to do if I receive a damaged item?
If an item is damaged when you open your parcel, you must get in touch with us straight away so that we can take your claim forward for you. We respond to your emails very promptly - often on the same day - so if you are not hearing back from us assume we are having technical issues with the site (ugh!). But we have included shop email address above - and of course you can also get us thorough our social media links at the foot of each page.
We do not like to keep you hanging about - so if you feel we are neglecting you try to drop us a line again !
To assist us in claiming for damages on your behalf you MUST provide us with a number of images of the damage.
You must also provide images of the packaging we have used - the exterior of the box and all the internal packing that we have used.
PLEASE DO NOT DISPOSE OF THE BROKEN ITEM OR ITS PACKAGING UNTIL YOUR CLAIM IS PROCESSED. The courier company may wish to inspect these.
PLEASE NOTE: Sadly, if you cannot provide any good clear mages of the damage and images of the external packaging and interior showing packing materials used etc, it will invalidate any claims or refunds for the damage.
These images are always requested by the courier - and they will refuse to process any damage claims for us without them.
Rest assured that I will do all I can to take claims through for you promptly and without fuss.
